We welcome all compliments, complaints and feedback and actively seek and use the feedback we receive to continuously improve the quality of care and services provided. All feedback and complaints are treated fairly and confidentially and will not affect future services provided to consumers.
Consumers, or their family, friends, carers and others are encouraged to provide feedback or make complaints about HKCT services if they are not satisfied.
You can speak directly with a staff member at our office at 7 Gilroy Road, Turramurra NSW 2074
Call us on (02) 9983 1611 between 8:30am and 4:30pm weekdays, or leave a phone message.
You can write a letter to us, at:
Hornsby Ku-ring-gai Community Transport
Attention: Executive Officer
PO Box 698, Turramurra NSW 2074
You can send an email to us, at:
Attention: Executive Officer – CONFIDENTIAL Feedback
Feedback forms can be requested from a driver during transport or a staff member at our office.
Our feedback form can also be downloaded online here
You can submit feedback, compliments and complaints using our online feedback form below.
Phone: 131 500
Address: 18 Lee Street, Chippendale NSW 2008
Phone: (02) 9286 1000 or toll free: 1800 451 524
Fax: (02) 9283 2911
Address: Level 24, 580 George Street, Sydney NSW 2000
Phone: 1800 951 822
TTY Users: 1800 555 677, then ask for number 1800 951 822
Address: GPO Box 9848, Sydney NSW
If you need an interpreter, you can ask us to arrange one when you call. Alternatively, you can contact the Translating and Interpreting Service and ask them to help contact us on (02) 9983 1611.
If you are hearing or speech impaired, contact us through the National Relay Service.