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Image courtesy of Andrew Chittenden, HKCT driver

Compliments, Complaints and Feedback

We welcome all compliments, complaints and feedback and actively seek and use the feedback we receive to continuously improve the quality of care and services provided. All feedback and complaints are treated fairly and confidentially and will not affect future services provided to consumers.

Consumers, or their family, friends, carers and others are encouraged to provide feedback or make complaints about HKCT services if they are not satisfied.

Compliments, complaints and feedback can be made by:

In Person

You can speak directly with a staff member at our office at 7 Gilroy Road, Turramurra NSW 2074


Call us on (02) 9983 1611 between 8:30am and 4:30pm weekdays, or leave a phone message.


You can write a letter to us, at:

Hornsby Ku-ring-gai Community Transport

Attention: Executive Officer


PO Box 698, Turramurra NSW 2074


You can send an email to us, at:

Attention: Executive Officer – CONFIDENTIAL Feedback

Using a feedback form

Feedback forms can be requested from a driver during transport or a staff member at our office.

Our feedback form can also be downloaded online here


You can submit feedback, compliments and complaints using our online feedback form below. 

Externally by contacting:

Transport for NSW

Phone: 131 500

Address: 18 Lee Street, Chippendale NSW 2008


New South Wales Ombudsman

Phone: (02) 9286 1000 or toll free: 1800 451 524

Fax: (02) 9283 2911


Address: Level 24, 580 George Street, Sydney NSW 2000


Aged Care Quality and Safety Commission

Phone: 1800 951 822

TTY Users: 1800 555 677, then ask for number 1800 951 822

Address: GPO Box 9848, Sydney NSW


Interpreter, Hearing and Speech Supports


If you need an interpreter, you can ask us to arrange one when you call. Alternatively, you can contact the Translating and Interpreting Service and ask them to help contact us on (02) 9983 1611.


If you are hearing or speech impaired, contact us through the National Relay Service


Feedback Form


Compliments, Complaints and Feedback
The more information you can provide, the more it will assist us to investigate and action your feedback.
Drop a file here or click to upload Choose File
Maximum upload size: 2.1MB
Please attach any supporting documentation you may have.

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