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Image courtesy of Andrew Chittenden, HKCT driver

Compliments, Complaints and Feedback

Hornsby Ku-ring-gai Community Transport respect and value the rights of individuals to provide compliments, complaints and feedback.  We recognise and promote the right of all clients and their advocates to complain without fear of retribution or compromising the quality of the service they receive. All complaints will be investigated fairly and confidentially and appropriate steps will be taken to resolve the issues of concern.


In the first instance, individuals are encouraged to raise their compliment or complaint using the form below, or speaking with the team member concerned, if they feel comfortable in doing so.


The compliment or complaint can also be made to our General Manager:

Hornsby Ku-ring-gai Community Transport

PO Box 698, Turramurra NSW 2074

Phone: 02 9983 1611


or externally by contacting:


The Manager

Service Funding, Transport for NSW

Locked Bag 5310, Parramatta NSW 2124

Phone: 02 9689 8888


People over 65 years

People aged 65 years and older, or Aboriginal and Torres Strait Islander people aged 50 and older, can contact the Australian Government’s Aged Care Complaints Scheme.

Phone: 1800 550 552



People under 65 years

People with a disability under the age of 65, or Aboriginal and Torres Strait Islander people under the age of 50, can contact either


The NSW Ombudsman

Phone: 02 9286 1000

Address: Level 24, 580 George St, Sydney NSW 2000





Compliments, Complaints and Feedback

We value your feedback on all aspects of Hornsby Ku-ring-gai Community Transport. You can make a compliment, complaint or provide us with suggestions and feedback by completing this online form or by calling us on (02) 9983 1611.

Compliments, Complaints and Feedback
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