Monday – Friday : 9:00am-4:30pm

Zoom in Regular Zoom out
  • T  T  T  T  
Image courtesy of Andrew Chittenden, HKCT driver

Compliments, Complaints and Feedback

Hornsby Ku-ring-gai Community Transport respect and value the rights of individuals to provide compliments, complaints and feedback.  We recognise and promote the right of all clients and their advocates to complain without fear of retribution or compromising the quality of the service they receive. All complaints will be investigated fairly and confidentially and appropriate steps will be taken to resolve the areas of concern.

In the first instance, individuals are encouraged to raise their compliment or complaint using the form below, or speaking with the team member concerned, if they feel comfortable in doing so.

The compliment or complaint can also be made to our Executive Officer:

Hornsby Ku-ring-gai Community Transport

Phone: (02) 9983 1611

Email: eo@communitytransport.org.au

Externally by contacting:

Aged Care Quality and Safety Commission

Phone: 1800 951 822

TTY Users: 1800 555 677, then ask for number 1800 951 822

Website: https://www.agedcarequality.gov.au/making-complaint/lodge-complaint

The NSW Ombudsman

Phone: (02) 9286 1000 or toll free 1800 451 524

Website: https://www.ombo.nsw.gov.au/complaints

Compliments, Complaints and Feedback

We value your feedback on all aspects of Hornsby Ku-ring-gai Community Transport. You can make a compliment, complaint or provide us with suggestions and feedback by completing this online form or by calling us on (02) 9983 1611.

Compliments, Complaints and Feedback
Drop a file here or click to upload Choose File
Maximum upload size: 516MB
Click to listen highlighted text!