Eligibility for Service
Clients over 65 or Aboriginal or Torres Strait Islander clients over 50 years, please follow the link below to the Commonwealth Home Support Programme (CHSP) to determine your eligibility for Community Transport and to view more information and to contact My Aged Care for an assessment. https://www.myagedcare.gov.au/help-home/commonwealth-home-support-programme
This process ensures we provide services for those people considered to be frail/aged or having a disability which prevents them from using regular transport.
Existing Clients
To Book Transport phone 9983 1611
Once a booking has been made you will be telephoned a day or so prior to your outing or individual transport service to confirm pick-up times.
If you are uncertain as to the details of your pick-up time please call the office the day before your trip for clarification.
Fees for Service
Fees charged for transport services are variable.
Fees are paid to the Driver at the time of transportation.
If you have any difficulty with our fee structure please contact the Service Co-ordinators. Inability to pay will not prevent you from receiving service once you have been assessed as being eligible.
Tips for Clients
Before the Appointment
On the day of your transport service, try to be ready 10-15 minutes before you are to be picked up, just in case the Driver is early.
It is a good idea to have everything ready that you might need to take on your trip, such as medications, wallet, purse, destination address and contact phone number or medical referral.
Please wait outside (whenever possible) to assist the Driver and fellow clients.
Going to the Appointment
Other clients may be travelling with you. To help arrange your return trip, the Driver will give you the phone number to call when you are ready to be taken home.
After the Appointment
Telephone or ask someone to call the mobile number on the card to advise that you are ready to go home.The Driver will let you know an approximate expected meeting time and will confirm the pick-up point (usually the same place you were dropped off).
You may have to wait a while for your return trip. Our priority is to get clients to their appointments on time and to get them home when we can. Please remember we are a community service aiming to assist as many clients as possible.
Financial Contribution
$10return for shopping shuttles with $5 for companion, and $15 with $5 for companion for individual transport to destinations within the Hornsby Ku-ring-gai Local Government Area.
Taxis
Sometimes Hornsby Ku-ring-gai Community Transport may organise for your transport service to be provided by a Taxi. You should read the guide on using our Taxi service by clicking here.
Work Health and Safety
The occupational health and safety of all persons employed, volunteers and clients within the organisation are considered to be of the utmost importance.
All vehicles are smoke free zones. You are asked to refrain from smoking in the vehicles.
Seat Belts must be worn by all people in the vehicle. It is a requirement in all vehicles that where fitted, seat belts be worn at all times. The only exception to this rule is the case where a medical certificate can be produced stating that a client is not required to wear a seat belt. This letter must be carried with the client at all times during transportation.
Cancellations:
To cancel your appointment please phone the office as soon as possible.
