In my first newsletter to you, I would like to introduce myself. As the new General Manager of the Hornsby Ku-ring-gai and Central Coast Community Transport organisation, I feel privileged and excited about the opportunities.
I have worked in community transport for the past five years and am very aware of the power an equitable and accessible transport option can have on clients’ lives. Remaining connected to those we love, to our civic, social and day-to-day lives is imperative to quality of life. I am enthusiastic to be a part of your transport journey and look forward to meeting each of you. July has been a very big month for the team in Turramurra. A new software system can really focus the mind and challenge patience. Thank you for your kind words to our team as they work through booking and delivering your transport. Community transport is a shared transport service, provided to the community by community. By implementing a new software system, we are embracing a collaborative and community focus for our service delivery. The best way we can make community transport work for the most amount of people is to work together to share our transport needs. Previously we have not had the capacity to take everyone who needed to travel where they needed to go. A good example of this is community members needing to travel to Royal North Shore Hospital—well, now we can and it is because you have been willing to share the journey with other community members. Thank you. Taxi or no taxi, that is the question One of the improvements with the new system, is being able to use our own vehicles and drivers much more. We are less reliant on taxis so you will not have to catch one unless we are really unable to help you. But if you are used to the taxi system, it might be different now, so if you are confused or unsure, please call us. If you are scheduled for transport, you will be notified at 2pm the day before. If you are unsure, call us: (02) 9983 1611. I have heard that the new notification is too fast and hard to hear (we are working on that) but did you know that we can send you a text message. This is helpful as it stays on your phone and it helps remind you. If you would like to receive a text message instead of being phoned, call us! While there is change, many things remain the same. Please check out August’s Social Program. As the warmer months return, get out of your comfort zone and join us on an outing. Thank you for your patience and kindness and I hope to see you on your travels soon, Tara Russell.
Pricings
Costs shown are for CHSP-eligible customers only.
Prepayment
Thank you for understanding that prepayment of outings is preferred and appreciated by your HKCT team. It greatly assists our drivers and office team.
Cancellations
Charges apply to outings with luncheons or entries pre-arranged and included in your price. Reservation deadlines dictate our prepayments so, should you cancel within 3 working days of an outing (or contrary to a venue’s rules), please understand when we advise you of the non-refundable portion of your prepayment.
Covid Safe
Our intended outings, destinations and venues are subject to NSW Health’s restrictions.
Hornsby Ku-ring-gai Community Transport welcomes feedback and compliments
Any concern will be investigated confidentially as we work
on resolving it.
