Our fearless leader Helen is on leave (we look forward to hearing her stories) but our office is humming, with most staff back on deck and our friendly drivers doing what they do best: getting you safely to and from appointments.
Speaking of appointments, the Customer Service Team are ready to assist with your enquiries (we love hearing from you) and here are some points to make your bookings easier: Make your transport requests early as we can get very busy; Have all of your details ready when you phone us; Listen to your 2pm Robo call for your pickup-from-home time. Please phone if you didn’t receive this or the message seems unclear; Cancellations or changes need to be made ASAP by calling us as this helps others on our waiting list to get transport; Be ready for your driver, if you are late the flow-on affects other passengers. And remember, our office hours are 8.30am to 4.30pm, Monday to Friday.
We enjoy our work at HKCT, particularly the mutual friendliness and stories (when time permits) we share, so never think that your call is unimportant. Your questions are never silly and it’s always better to ask several times than be misunderstood or miss out.
Our February Social Outings program has several great trips which will allow you to enjoy the sunshine. As you are likely aware, the wonderful Bruce has retired so his protege Rick is carrying on the Bruce–tradition. Please be gentle as he lets go of his training wheels on the 27th Feb. Seniors Week is being celebrated on Tuesday 14th with the Lovers of Life event. This day will salute the many contributions seniors have made to our community. And it will be your chance to engage with others—fun and laughter is guaranteed.
Phone in or use the app to make your bookings as they fill up quickly. Payment at time of booking is much appreciated as this helps the drivers with their end of day. Sometimes plans can change so if you can’t make your booked outing just tell us. This enables someone on our waiting-list to get on board.
On behalf of all of us, Happy Seniors Week, Deb
Costs shown are for CHSP-eligible customers only.
Thank you for understanding that prepayment of outings is preferred and appreciated by your HKCT team. It greatly assists our drivers and office team.
Charges apply to outings with luncheons or entries pre-arranged and included in your price. Reservation deadlines dictate our prepayments so, should you cancel within 3 working days of an outing (or contrary to a venue’s rules), please understand when we advise you of the non-refundable portion of your prepayment.
Our intended outings, destinations and venues are subject to NSW Health’s restrictions.
Hornsby Ku-ring-gai Community Transport welcomes feedback and compliments
Any concern will be investigated confidentially as we work
on resolving it.